Frequently Asked Questions
Everything you need to know about bringing Material into your home.
What is the typical shipping timeframe for furniture items?
Most in-stock items ship within 3-5 business days. For larger furniture pieces, our white-glove delivery service typically arrives within 2-3 weeks depending on your location.
Do you offer international shipping?
Currently, Material ships to the contiguous United States and Canada. We are working on expanding our logistics to support international orders in the near future.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made or 'Final Sale' items are not eligible for return.
How can I track the status of my order?
Once your order has been dispatched, you will receive an email with a tracking number and a link to our carrier's tracking portal.
What sustainable practices does Material follow?
We prioritize FSC-certified woods, recycled textiles, and carbon-neutral shipping partners to ensure our products have a minimal environmental footprint.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger purchases.